Human-Centered Design Playbook by Australia’s Victoria State Government – putting people first – by Experientia


Human-Centered Design Playbook
State of Victoria (Department of Premier and Cabinet)
2020, 116 pages
(download pdf)

Government has a responsibility to our citizens to continuously improve. From looking at how we work internally to providing more seamless service to citizens, we are constantly designing ways to be better.

The public service does great work. In order to make real change for Victorians, our design process needs to reflect and serve their needs.

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants. It’s aimed at empowering everyone working in the Victorian Public Service to do work that truly serves the Victorian public, moving us toward a more inclusive and innovative public service.



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